COVID-19 update
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Frequently Asked Questions

Travellers often have the same concerns and you can find answers to commonly-asked questions below. If you can’t find what you’re looking for in our FAQ, please contact us.

  • Is Ecopia Retreat open for business during this COVID-19 period?

    Yes. We are open for business and have implemented COVID-19 practices to ensure the safety and wellbeing of our guests and staff.

    Ecopia Retreat has been awarded ‘COVID 19 Tourism Clean’ certificate by the Tourism Industry Council South Australia.

  • Is Kangaroo Island safe for me to visit? Is Ecopia Retreat safe in this COVID-19 period?

    Kangaroo Island is currently COVID free, so it is a very safe place for you to visit. More specifically at Ecopia Retreat, you will not see anyone else, apart from the resident kangaroos, wallabies, echidnas, koalas, goannas, possums, and plenty of birdlife! It is a large property, and you will have perfect seclusion. Our team is not too far off, but you will not see us unless you need to. And of course we can then maintain safe social distancing 🙂

    COVID SAFE practices have been implemented in businesses throughout the Island, in line with Government advice.

  • Kangaroo Island is free of COVID-19, will I be welcome on the Island?

    Yes, absolutely! The Kangaroo Island Medical Service has advised that if government required health and distancing regimes are practiced, they are comfortable with gradual increased visitation to KI. Local Tourism, Food, Wine and Beverage service providers have been working hard in preparation for the gradual lifting of travel restrictions, so yes – we are all ready for you with relevant COVID-19 best practices in place, and you are more than welcome to visit us!!

  • What happens if I book a stay at Ecopia, but then travel restrictions are back in place?

    If sudden travel restrictions affect your planned holiday in Kangaroo Island, we will hold your booking value in credit for you for 2 years from the date of your original check in date.

    *nightly rate difference may apply to the new booking dates.

  • I have an existing booking at Ecopia Retreat, but due to COVID-19 I cannot travel to Kangaroo Island. What shall I do?

    Please contact us directly to discuss your booking – [email protected] or 0414 751 733.

  • What has been done at Ecopia in preparation for visitors in this COVID-19 period?

    We have always had meticulous cleaning standards at Ecopia, and we have now added another layer of cleaning and hygiene practices for peace of mind:

    • Prior to your arrival your Villa will be cleaned and disinfected to ensure that you are protected.
    • All surfaces and frequently handled features such light switches and remote controls are thoroughly cleaned and disinfected.
    • All our linen is commercially laundered and handled to a 5-star standard.
    • Our team at Ecopia have completed the Australian Government Department of Health Infection Control Training – COVID 19.
    • Ecopia Retreat has been awarded ‘COVID 19 Tourism Clean’ certificate by the Tourism Industry Council South Australia.
  • What is the update with the bushfire on Kangaroo Island?

    As a result of the Kangaroo Island bushfires that started on 3 January 2020, approximately 48% of the Island’s mass was affected. It is, however, a very big Island (Australia’s third-largest!), much of the land is still open, accessible and very much intact. For current information about the bushfires, please click here.

    Here is a specific Kangaroo Island FAQ sheet from our local tourism association.

  • Has Ecopia Retreat been affected by the bushfires?

    Ecopia Retreat has been unaffected by the bushfire on Kangaroo Island. Our Villas and the Residence are all still standing, and our wildlife sanctuary and natural wilderness are very much intact. We have been very fortunate to have had fire on our property, but not directly impacting on the Retreat.

  • What is included in the booking?

    • Secluded off-grid luxury accommodation
    • Solar-passive rammed earth construction
    • Seamless self check-in
    • Super comfortable king size bed
    • Luxury soft linen and towels, including beach towels
    • Large freestanding bath, luxury natural personal products (soaps, lotion, shampoo, conditioner) and bath salts
    • Wood fire place and wood provided
    • Welcome bottle of KI wine and nibbles
    • Fully self-contained kitchen with washing machine (Weber Q Baby; no oven)
    • Coffee machine with biodegradable and compostable coffee pods
    • Freshly ground coffee for a plunger, artisan blended loose tea, sugar and milk
    • Olive oil, balsamic vinegar, salt and pepper
    • TV, hard drive full of entertainment options, bluetooth music player, complimentary unlimited WiFi
    • Eco, off-grid living – rainwater and solar
    • Abundance of wildlife (including a habitat for the endangered red tail glossy black cockatoo)
    • Spectacular views
    • Immersive stay
    • Binoculars for spotting that wildlife activity that’s not quite at your doorstep
    • Special torch for night time exploration – with red and green lights that won’t disturb the wildlife!
    • Helpful hosts that are a phone call away
  • What time is check-in/check-out?

    Check-in time is 2:30pm and check-out time is 10:00 am. Where possible, flexibility with early check-in and late check-out will be provided. Please talk to us ahead of time if you have any special requests.

  • What is the standard booking and cancellation policy

    2 night minimum stay as a standard (requirement varies for peak periods).

    Full payment is required at the time of booking, of which 50% is non-refundable under any circumstances.

    Cancellations 30 days or more prior to the check in date will incur a 50% cancellation fee.

    Cancellations within 30 days of the check in date will forfeit all monies paid unless we are able to re-book the entire stay to another group at full rate, at which point 50% of the total will be refunded.

    All cancellations must be in writing.

    No refund can be given in the event of non-arrival, any unused services or unused nights due to flight, ferry and/or weather disruption. We recommend you protect yourself with travel insurance.

  • COVID-19 peace of mind

    In the event that the booking is cancelled due to a sudden COVID-related travel restriction or isolation requirements, we will hold a full credit value for the booking for a period of 2 years from the original check-in date.

  • What is the smoking policy?

    We have a NO smoking policy in all Retreats. To smoke, please step outside onto the deck. Please dispose of cigarette butts responsibly.

  • Is the road to Ecopia Retreat accessible all year round?

    Yes. We have a small water crossing around our lagoon that gets a bit more flow in winter, but all vehicles can safely cross it at all times. Please slow down as indicated on our signs and you will have no trouble getting through, even with a 2WD.